Due to the variety and volume of questions we are fielding in this tumultuous time, it is even more important that we partner closely to ensure we maintain our ability to serve all producers and customers.
Use these options as often as possible, especially when requesting disbursements on behalf of your brokers’ clients or when providing disbursement forms. Using EFT/ACH disbursement options will help you provide a better experience for their customers, as they also navigate the new normal of social distancing and reduced travel.
While the option to use paper checks is still available, mailing may be a delayed due to limited staff. When requesting disbursements, consider the following options with clients:
When handling loan, partial, or full surrender disbursement requests for annuities, advise clients to receive disbursements via ACH/EFT for all transactions to avoid delays due to limited staffing resources.
When submitting the applicable disbursement form, be sure the ACH/EFT option is selected and a voided check is submitted if not already on file. Common disbursement forms include:
We will keep you updated on the latest developments as circumstances impacted by the coronavirus evolve. While uncertainty and disruption have reached new levels, we have managed through difficulties before. Thank you for your perseverance, resiliency, and calm as we work through this worldwide event together.